February 9, 2023

National Public Radio

We see more and more mental health patients, unfortunately, languishing in emergency departments," says Dr. Chris Kang, president of the American College of Emergency Physicians. "I've heard stories of not just weeks but months.

But now a handful of states and counties are testing ways to provide urgent mental health care outside the ER and reduce this strain on hospitals. Massachusetts has contracted with four agencies to provide intensive counseling at home through a program called emergency department diversion. It's an approach that could be a model for other states grappling with boarding. For Haley, so far, it's a game changer.

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